1. RETURNS. We allow returns for refund only. We do not allow exchanges. For items purchased online, returns are accepted within 14 days of the delivery date. To initiate a return, please contact us at info@chiniotifurniture.com or WhatsApp (0324-1168782) to obtain a return authorization. Be sure to include the item’s order number and your reason for the return. Please allow up to 7 business days for your refund to be processed once we receive your return.

After placing your order and giving payment, if you wish to cancel your order within 24 hours contact us and we will cancel your order without any charged and the full amount will be returned to you. This does not apply on any sale product.

Cancellation Before Delivery, no money will be return. If you wish to cancel your order, as the order is processed and ready for the dispatched.

2. RETURN SHIPPING. Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned/exchanged for other reasons will be paid for by the customer.

3. ELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Perishable items, Special-Order items, Custom Products, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management’s discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.

4. CONDITION OF ITEMS. Except for items that were damaged when purchased, items must be in new, unused, and in saleable condition with all original packaging intact and tags attached.

5. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees. 

6. REFUND AMOUNT. Amount for the orders paid online or paid via credit/debit card at the time of delivery will be refunded within 7-20 working days from the date of initiating the refund through the online account or Cash.

If you have any questions about this return policy, please contact us at 0324-1168782